Terms of service

Last updated: July 31, 2026

Overview

Welcome to Chaos Cotton Company!

The terms “we,” “us,” and “our” refer to Chaos Cotton Company. Chaos Cotton Company operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Chaos Cotton Company is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy, available through the “Privacy Policy” link in our website footer. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You also represent that you have given any required consent for your minor dependents to use the Services on devices you own, purchase, or manage.

To access, browse, or purchase products through the Services, you may be asked to provide certain information, including your email address and billing, payment, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 – Our Products

We make reasonable efforts to accurately display and describe our products through our online store. However, colors and product appearance may differ from what appears on your screen because of your device type, display settings, lighting, and configuration.

We do not guarantee that every product’s appearance will be identical to how it is displayed or rendered online. This does not limit any rights you may have if an item arrives damaged, defective, incorrect, or materially different from its description.

Product descriptions, pricing, and availability may be changed at any time without notice. We reserve the right to discontinue products or limit the quantities offered to any person, household, geographic region, or jurisdiction.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Chaos Cotton Company reserves the right to accept or decline an order for legitimate reasons at its discretion.

An order is not accepted until Chaos Cotton Company confirms its acceptance and successfully processes the required payment.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or modification requests once an order has entered processing.

If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided with the order.

Purchases are subject to our Return & Refund Policy, available through the “Return & Refund” link in our website footer.

You represent that your purchases are intended for personal or household use and not for unauthorized commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed when the order is placed and will appear in your order confirmation.

Unless expressly stated otherwise, displayed prices do not include applicable taxes, shipping, handling, customs charges, or import duties.

Prices available through our online store may differ from prices offered through physical stores or third-party marketplaces. Promotions may be governed by separate terms. If promotional terms conflict with these Terms, the promotional terms will control for that promotion.

You agree to provide accurate, current, and complete purchase, payment, and account information. You agree to promptly update your information when necessary so we can complete transactions and contact you about your order.

You represent and warrant that:

  1. The payment information you provide is accurate and complete.

  2. You are authorized to use the selected payment method.

  3. Charges incurred by you will be honored by your payment provider.

  4. You will pay all applicable product, shipping, handling, and tax charges.

Section 5 – Shipping and Delivery

Delivery dates and transit times displayed through the Services are estimates and are not guaranteed.

We will make reasonable efforts to ship your order within the timeframe stated during checkout or in your order confirmation. If no shipping timeframe is stated, we will ship within the period required by applicable law.

If we are unable to ship within the promised or legally required timeframe, we will notify you and provide the option to agree to the delay or cancel the affected order for a prompt refund.

After an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, customs processing, incorrect delivery information, or circumstances outside our reasonable control may affect delivery.

Please contact us if your package is lost, damaged, or significantly delayed so we can assist you.

Nothing in this section limits any rights or remedies available under applicable law.

Section 6 – Intellectual Property

The Services, including all trademarks, branding, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Chaos Cotton Company, its affiliates, or its licensors and are protected by United States and international intellectual property laws.

These Terms permit you to use the Services for personal, noncommercial purposes only.

Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services except as permitted by applicable law.

Nothing in these Terms grants you a license or other right under any patent, trademark, copyright, or intellectual property belonging to Chaos Cotton Company, Shopify, or another party.

Chaos Cotton Company’s name, logos, product names, designs, and slogans are trademarks of Chaos Cotton Company or its affiliates or licensors. They may not be used without prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. Other names, logos, products, and designs appearing through the Services belong to their respective owners.

All rights not expressly granted are reserved.

Section 7 – Optional Tools

The Services may provide access to tools offered by third parties that we do not monitor, control, or operate.

Access to third-party tools is provided “as is” and “as available,” without warranties, representations, conditions, or endorsement of any kind. To the fullest extent permitted by applicable law, we are not liable for issues arising from your use of optional third-party tools.

Your use of such tools is at your own risk and discretion. You should review and approve the relevant third party’s terms and policies before using its tools.

New tools, resources, and features offered through the Services will also be considered part of the Services and will be subject to these Terms.

Section 8 – Third-Party Links

The Services may contain content, integrations, or links to websites operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, security, or practices of third-party materials or websites.

If you leave the Services to access a third-party website, you do so at your own risk. We are not liable for harm or damages related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content.

Review the third party’s policies and practices before entering into a transaction. Questions or complaints concerning third-party products or services should be directed to the applicable third party.

Section 9 – Relationship With Shopify

Chaos Cotton Company is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our store are transactions directly between you and Chaos Cotton Company.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Chaos Cotton Company, including injury, damage, or loss resulting from purchased products or services.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to your purchases and transactions with Chaos Cotton Company.

Section 10 – Privacy Policy

Personal information collected through the Services is handled according to our Privacy Policy, available through the “Privacy Policy” link in our website footer.

Because the Services are hosted by Shopify, Shopify also collects and processes certain information to provide and improve the Services. Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than where you reside.

You can learn more by reviewing the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also review the Chaos Cotton Company Privacy Policy through the “Privacy Policy” link in our website footer.

By using the Services, you acknowledge that you have reviewed the applicable privacy policies.

Section 11 – Feedback

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for lawful business purposes.

This may include using Feedback to operate, evaluate, improve, and promote the Services.

You represent and warrant that:

  1. You own or have all necessary rights to the Feedback.

  2. You have disclosed any compensation or incentive received in connection with the Feedback.

  3. Your Feedback complies with these Terms and applicable law.

We are under no obligation to:

  1. Maintain Feedback in confidence.

  2. Pay compensation for Feedback.

  3. Respond to Feedback.

We may monitor, edit, or remove Feedback that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene, infringes another party’s rights, or violates these Terms.

Feedback must not violate any copyright, trademark, privacy, personality, or other personal or proprietary right. It must not contain unlawful, abusive, or obscene material, computer viruses, or malware.

You may not use a false email address, impersonate another person, or mislead us about the origin of Feedback.

You are responsible for the Feedback you submit and its accuracy. We assume no liability for Feedback submitted by you or another party, except as required by law.

Section 12 – Errors, Inaccuracies, and Omissions

Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel affected orders when information is inaccurate, including after an order has been submitted.

If an order is canceled after payment because of an error, the affected amount will be refunded to the original payment method.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

  1. For an unlawful, fraudulent, or malicious purpose.

  2. To violate international, federal, state, provincial, or local laws or regulations.

  3. To infringe our intellectual property rights or the rights of another party.

  4. To harass, abuse, insult, harm, defame, threaten, intimidate, or discriminate against another person.

  5. To submit false or misleading information.

  6. To send or use material that does not comply with these Terms.

  7. To transmit advertising or promotional material such as junk mail, chain letters, spam, or similar solicitations.

  8. To impersonate another person, company, or organization.

  9. To interfere with or restrict another person’s use or enjoyment of the Services.

  10. To engage in conduct that may harm Chaos Cotton Company, Shopify, the Services, or their users.

You also agree not to:

  1. Upload or transmit viruses, malicious code, or harmful software.

  2. Reproduce, duplicate, copy, extract, sell, resell, or exploit unauthorized portions of the Services.

  3. Collect or track the personal information of others without authorization.

  4. Spam, phish, pharm, scrape, pretext, or engage in similar conduct.

  5. Use robots, spiders, scraping tools, data-gathering tools, automated devices, AI tools, or manual processes to access or extract content from the Services without authorization.

  6. Interfere with, bypass, or circumvent security features, authorization controls, robot exclusion measures, or access restrictions.

We reserve the right to suspend, restrict, or terminate access when we reasonably determine that these Terms have been violated.

Section 14 – Agents

14.1 Application

This section (“Agent Terms”) applies if you use, allow, enable, or deploy an Agent to access, use, or interact with the Services.

“Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that can operate on a person’s device without direct supervision.

14.2 Identification

An Agent may not access, use, or interact with the Services unless it identifies itself and complies with this section.

An Agent may not access, use, or interact with the Services after we have requested that it stop doing so.

14.3 Limitations

We may use technical or other reasonable measures to limit whether and how Agents access, use, or interact with the Services.

14.4 Agent Requirements

Agents must:

  1. Identify each HTTP or HTTPS request as originating from an Agent and disclose the Agent’s name through the user-agent string using the format Agent/[agent name].

  2. Not conceal or misrepresent that an interaction is being performed by an Agent.

  3. Not mimic human behavior to evade detection.

  4. Not complete, defeat, or circumvent CAPTCHAs or similar measures designed to distinguish computers from people.

  5. Respond truthfully to prompts intended to determine whether an interaction originates from a person or computer.

  6. Not circumvent measures intended to block, limit, modify, or control Agent access.

Section 15 – Termination

We may terminate these Terms or suspend your access to all or part of the Services when permitted by law, including when we reasonably determine that you have violated these Terms.

You remain responsible for amounts properly due through the effective date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and provisions that by their nature should survive.

Section 16 – Disclaimer of Warranties

Information provided through the Services is made available for general informational purposes.

We do not warrant the accuracy, completeness, or usefulness of information supplied by third parties. Reliance on such information is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY STATED BY CHAOS COTTON COMPANY, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

THIS INCLUDES IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES, RIGHTS, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

Section 17 – Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHAOS COTTON COMPANY AND ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.

THIS INCLUDES LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Chaos Cotton Company, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party losses, damages, liabilities, and claims, including reasonable attorneys’ fees, arising from:

  1. Your material breach of these Terms or incorporated policies.

  2. Your violation of applicable law or another party’s rights.

  3. Your unauthorized or unlawful access to or use of the Services.

We will notify you of an indemnifiable claim. Failure to promptly notify you will not relieve you of your obligations unless the delay materially prejudices your ability to respond.

We may control the defense and settlement of a claim at your expense, including the choice of counsel. We will not settle a claim requiring you to accept nonmonetary obligations without your consent, which may not be unreasonably withheld.

You agree to reasonably cooperate in the defense of indemnified claims.

Section 19 – Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be severed without affecting the validity or enforceability of the remaining provisions.

Section 20 – Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted through the Services constitute the entire agreement between you and Chaos Cotton Company concerning your use of the Services.

They supersede previous or contemporaneous agreements, communications, and proposals, whether oral or written, relating to the Services.

Ambiguities in these Terms will not automatically be interpreted against the drafting party.

Section 21 – Assignment

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent. Any unauthorized attempted assignment is void.

We may transfer, assign, or delegate these Terms and our rights and obligations in connection with a merger, acquisition, business restructuring, sale of assets, or as otherwise permitted by law.

Section 22 – Governing Law

These Terms and any separate agreements through which we provide the Services are governed by the laws of the State of Iowa, without regard to conflict-of-law principles.

Subject to applicable consumer-protection laws, disputes will be brought in the state courts located in Johnson County, Iowa, or the federal courts having jurisdiction over Johnson County.

Nothing in this section removes rights you may have under the mandatory laws of your place of residence.

Section 23 – Headings

Headings are included for convenience and readability only. They do not limit or otherwise affect the interpretation of these Terms.

Section 24 – Changes to These Terms

You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace portions of these Terms by publishing the revised version through the Services.

When required by applicable law, we will provide notice of material changes. Changes will become effective on the date stated in the applicable notice or updated Terms.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, except where additional consent is required by law.

Section 25 – Contact Information

Questions about these Terms may be directed to:

Chaos Cotton Company
906 2nd St
Coralville, Iowa 52241
United States

Email: michaelk@ke-brands.com
Customer support: +1 319-884-4530
Business and legal inquiries: +1 515-661-9060
Support hours: Monday–Friday, 10:00 AM–6:00 PM Central Time