Last updated: July 31, 2026
We want you to be happy with your purchase from Chaos Cotton Company. If something isn’t right, you may request a return within 14 calendar days of delivery.
Return Eligibility
To qualify for a return, the item must be:
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Unworn, unwashed, and unused
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In its original condition
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Free from stains, odors, pet hair, or other signs of wear
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Returned with its original packaging, when applicable
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Accompanied by proof of purchase or an order number
Items that do not meet these conditions may not be approved for a refund.
Starting a Return
Before sending anything back, please contact us through our website’s Contact page or call 319-884-4530, Monday through Friday, 10:00 AM–6:00 PM Central Time.
Please include:
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Your order number
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The item you wish to return
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The reason for the return
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Photos if the item arrived damaged, defective, or incorrect
Once your return is approved, we will provide the return address and shipping instructions. Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for purchasing and paying for their own return-shipping label.
We strongly recommend using a trackable shipping service and keeping the tracking information until the return is completed. Chaos Cotton Company is not responsible for returned packages that are lost or damaged in transit.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please contact us promptly if your order arrives damaged, defective, or different from what you ordered.
After reviewing the issue, Chaos Cotton Company will provide an appropriate replacement or refund and will cover reasonable return or replacement shipping costs when the error is ours.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method for the returned merchandise and applicable sales tax. Please allow 5–10 business days for the refund to appear after it is processed. Your bank or card provider may require additional processing time.
Exchanges
The quickest way to receive a different size or item is to return the eligible item following the instructions above and place a new order.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Items clearly marked “Final Sale”
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Items damaged through misuse, improper care, or normal wear and tear
This policy does not limit any rights available to customers under applicable law.
Contact Us
For questions about a return or refund, contact Chaos Cotton Company through our website’s Contact page or call:
319-884-4530
Monday–Friday, 10:00 AM–6:00 PM Central Time